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General Information & Terms and Conditions

Your Contract & How to Book

In these booking conditions, “we”, “us” and “our” means All Saints Travel Ltd. “Lead Passenger” means the person who makes the booking and who signs the declaration on the booking form. “You” and “your” refers to all persons named on the booking form. When you make a booking, your contract is with All Saints Travel Ltd. A contract will exist the moment we issue a confirmation invoice to you and/or your party. This contract is you guaranteeing that you accept for yourself, and on behalf of your party (if you book together with others), the booking conditions contained in this literature, which forms the basis of the contract. You must complete all sections of the booking form in BLOCK LETTERS (names must be spelt as per passport) and send it back to us together with your deposit plus the cost of travel insurance if required. All correspondence will be sent to the Lead Passenger. If an email address has been supplied your invoice will be sent to this unless you have asked to be insured through us where we will include the invoice with the insurance document posted to you.

Passport and Visas

UK citizens require a valid 10 year UK Passport. All passports must have at least 6 months of validity at the time of return, so check your passport well before your travel date. A visa may be required for non-British/EU citizens to travel abroad. It is your responsibility to obtain the correct visa for your travel plan and this should be obtained well in advance. Once you have fully paid, we are able to provide a letter of confirmation (upon written request) as proof that you are travelling with us which you can take with you when you apply for the visa. If you are visiting more than one country, you may require a multiple entry visa. For example, if you are entering Jordan or Egypt from Israel and returning back to Israel you will need a multiple entry visa for Israel. The cost of the visa will be at your expense. If you are unable to travel due to invalid passport/visa or inadequate documents, no refund is available. If you are travelling to the USA you must have a machine readable passport.

Booking Confirmation

Our confirmation of booking is the invoice we send to you. We will send the confirmation no later than 7 days after receiving your deposit. By not contacting us, we will assume that you are in receipt of our invoice and all information in your invoice is correct. The balance must be paid 2 months prior to travel. No reminder will be sent. Failure to send the balance on time will result in your booking being cancelled and your deposit will be lost.

Change of address

We must be notified if you change your address after your booking has been made. If you fail to inform us and correspondence is sent to your old address you will be liable for the cost of resending plus administration costs.

Travel Insurance

Insurance is compulsory. Your cover should include repatriation, accident and medical expenses. If you have a medical condition it is advisable to consult with your doctor to confirm that you are fit to travel. You may need to inform your travel insurance company of any pre-existing medical condition or you may not be covered while you are abroad. If you are insuring through us it is important to read the Special Conditions on the front page of the policy document that will be sent out with your invoice. If you have not received the policy document you must inform us within 10 days of booking, otherwise we will assume that you are in possession. Please note that we will not be able to insure you if you have not paid the premium, even if you have ticked the box requesting travel insurance. If you are an EU resident you are entitled to an EHIC card free of charge. An application form can be obtained at your main post office or you can apply online at www.ehic.org.uk. Please allow three weeks for your application to be processed. In case of emergency hospitalisation (EU countries only) this covers part of the cost. This is not a substitute for travel insurance. It is your responsibility to ensure that you have enough cover for your needs - always read the policy before you travel. We will not be liable if anything happens while on pilgrimage and your insurance is found to be inadequate. We are not permitted to insure pilgrims who are not resident in the UK, you must obtain your travel insurance from the country in which you are resident.

Your Financial Protection

All Saints Travel holds an Air Travel Organiser’s Licence issued by the Civil Aviation Authority. Our ATOL number is ATOL 6049.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Booking alteration by us

Even with the very best planning and organisation, alterations are sometimes unavoidable. We reserve the right to make any alterations as necessary, and will inform you prior to the change. Changes to flight times of not more than 12 hours, itineraries, change of departure or arrival airport within the same city, change of airlines (if deemed necessary), hotel accommodation to a similar standard, etc., are changes which are usually considered as minor in nature and you will not be eligible for any form of compensation.

Customer booking alteration

This must be in writing should you wish to make an alteration to your pilgrimage after your booking has been confirmed. We will do our utmost to assist you, however alteration cannot be guaranteed. If alterations are possible, charges may be incurred at a minimum rate of £40 per person. Any surcharges from our suppliers, e.g. airlines, hotels will be passed on you.

If you cancel

Notify us in writing and the cancellation will take effect on the day we receive it. A refund will be made according to the scale below. We will issue a cancellation letter and you must send this to the insurance company, together with other relevant documentation that you may have to support your case. We will not be responsible for the cost of any travel arrangements you have made yourself.

Cancellation Charges:

  • 70 days or more loss of deposit
  • 30 - 69 days 50% refund
  • 15 - 29 days 20% refund
  • 14 days or less loss of all monies paid to us

If we cancel

We reserve the right to cancel your booking if we fail to achieve the minimum number of people required in order to operate the tour. Also for reasons of force majeure, or by reason of unforeseen circumstances beyond our control after we have exercised due care. In this event we will offer you alternative dates or another destination (price will be adjusted). If you are not satisfied a full refund will be made. You will be notified of the changes no later than one month before the date of travel. If you are insured through us the insurance premium will be non-refundable. Please note that in the event of us having to cancel a tour due to numbers falling below the minimum required to operate that tour and as a direct result of booking cancellations, then there will be no refund of any cancellation charges for those bookings cancelled before we cancel the tour.

Revision of tour prices

Prices are subject to variation. In the event of price increases in air and ground arrangements, or currency exchange rate fluctuations we reserve the right to pass these changes on to you. We will absorb the first 2% of any increase. You may cancel with a refund if the surcharge exceeds 10% of the published price. Our price is based on £1 = US$1.30 & £1= €1.20.

Liability

Meaning any unusual circumstances beyond the control of All Saints Travel and our agents and suppliers in which the consequences could not have been avoided. Force Majeure will include any forms of problems with transportation, loss, injury, illness, death, loss, damage, terrorism cancellation of flights and delays, maintenance problems, closure of any ports, natural disasters, war or threat of war, terrorist activity, industrial disputes, riots, fire, health risk, bad weather etc. Compensation will not be available as result of force majeure.

Safety Standard

The country in which you make your pilgrimage may have different standards to those which you are used to in the UK. Sometimes the services provided may be of a lower standard.

Children's discount

For under 12’s, 10% discount. Children must share room with their parents. For under 2’s, a charge of approximately £60 (flat rate) to cover Government taxes and charges. Under 2’s will not receive their own seat on any transportation provided.

Delays / Cancellations

We are not liable for any delays or cancellations caused by third parties, we will however do our very best to assist you and drinks may be provided for delays over 3 hours.

Hotel Rooms

All prices are based on two people sharing a room unless stated otherwise. Single rooms incur an extra charge and availability cannot be guaranteed at the time of the booking. If you wish to share a room and we are unable to find someone suitable, we reserve the right to charge you 50% of the cost of a single room. If your room sharer cancels, you will be charged 50% for occupying a single room. We reserve the right to change the hotel to one of a similar standard and location if due to circumstances beyond our control the hotel is unable to provide the accommodation that we have booked. No compensation will be available in this situation

Difficulty in walking

Due to the nature of our pilgrimages, we are unable to take pilgrims who have difficulty in walking at a pace that the rest of the group would find normal. There is generally plenty of walking involved. We do not discriminate on the basis of age, but we do insist that each person has a reasonable level of fitness. This is to avoid running out of time at certain locations due to not being able to keep up. If this were to happen, it would impact on the whole group and this would not be fair to the majority. It is sad to say that the Holy Land is nowhere near to being wheelchair friendly, and to run the pilgrimage successfully we have to be strict with our timing otherwise we will fall behind schedule.

Complaints

Notify your group leader/representative of any complaints whilst on your pilgrimage. Many complaints can often be resolved there and then. If you feel that the complaint has not been satisfactorily dealt with you must give written evidence to the group leader/representative during your pilgrimage and write to us within 7 days of your return giving full details of the complaint. Failure to notify the group leader/representative of your complaint whilst on your pilgrimage or failure to give written evidence within these time limits will absolve us of any liability in respect of the complaint.

Joining the pilgrimage

Please allow adequate time to reach the departure airport on your day of travel. We will not be responsible for clients arriving late under any circumstances. If you are joining from abroad or from a domestic flight within the UK, you must allow plenty of time for transfers. All flight times are subject to change. We will not be responsible for any failure to make a flight connection due to timing changes etc. that are beyond our control.

Pilgrimage details / cost

Although we take the utmost care we will not be responsible for the consequences of any inaccuracies in our brochure or in any other sales literature or our website. By the time you book your pilgrimage dates and prices may have changed. Before you book please ensure that you have the correct date and price and availability for your pilgrimage by contacting us.

Name change

Transferring your booking to another person may be possible but will be subject to an administration charge plus any charges levied by the airline or other supplier. The transfer must be requested at the time of cancellation and no later than 45 days before travel.

Special note

We reserve the right to exclude passengers if we feel that they are creating distress to leaders, organisers or other members of the group, or are in any other way behaving inappropriately. We will not be responsible for any extra costs incurred in these circumstances.