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COVID-19 FAQs

Regrettably, due to the pandemic our office will be closed for the foreseeable future. The health and safety of our staff and customers is our top priority therefore the All Saints Travel Team is currently operating safely from their homes.

Please see below for our most frequently asked questions and answers. Please do not hesitate to get in contact if you have any queries that are not covered below, we will be more than happy to assist you.

We are currently experiencing a high level of emails due to the outbreak of COVID-19, so we kindly ask for your patience, giving us ample time to reply to any e-mailed queries or requests.


Q: I am booked to travel with you this year. Is my tour likely to be cancelled?

A: During the heart of the pandemic, group leaders and organisers have postponed their pilgrimages to next year for the safety of their groups. However, some airlines have slowly started to operate again and hopefully will continue to do so. This means tours departing after 1st August 2020 may be able to operate.

The Foreign and Commonwealth Office (FCO) currently advises British people against all non-essential travel worldwide and that this applies for an indefinite period. We are closely monitoring this guidance which may change in the coming weeks/months, so may not be in place during the dates you are due to travel.

We will be in touch with you if your pilgrimage is in danger of being cancelled.


Q: I am due to travel soon and I am reluctant to go, can I transfer my booking to another date?

A: Yes, you can. We are currently offering all passengers booked with departure dates on or before 1st August 2020 the opportunity to transfer free of charge to a set date in 2021. These passengers would have already received an email or letter stating the transfer offer. If you are due to travel on or before the 1st August and have not received an email or letter, please let us know.


Q: Can I transfer my booking onto another pilgrimage not suggested to me by All Saints Travel?

A: Yes, you can. The transfer will be free of charge but will be subject to any increase in price if the new pilgrimage is more expensive. This is relevant when changing the dates and/or destination of your pilgrimage. If you would like to see a list of available dates and prices, please let the bookings team know by emailing info@allsaintstravel.co.uk


Q: Can I cancel my place on the pilgrimage and request a refund?

A: You are free to cancel your place on any pilgrimage at any moment in time. Please note that until you have received notification that the pilgrimage you are booked on has been formally cancelled, then our normal cancellation terms and conditions will apply. With regret, any refund requests will not be contemplated before such notification.


Q: I have requested a transfer to a pilgrimage in 2021, when will I receive my new invoice/receipt and ATOL certificate?

A: Once we have received your confirmation of agreement to transfer in writing, your new invoice and ATOL certificate will be sent to you within 10 working days.


Q: I have requested a transfer to a pilgrimage in 2021 but I had “Global Travel Insurance” for my 2020 pilgrimage, can I transfer my policy?

A: It is not yet guaranteed, but we are confident that this is something our insurance providers will allow us to do free of charge. If you have purchased Global Travel Insurance (GTI) through us, then we will be in contact as soon as possible regarding your policy. For now, your new invoice will state the insurance is non-transferrable, but we will do our best to make sure it is.


Q: Am I entitled to a full refund now?

A: Only if we have officially cancelled your pilgrimage and formally offered you a refund in writing. With regret, we will be declining all refund requests if you have not received such notification.

We are currently experiencing large delays in receiving refunds back from our suppliers for pilgrimages we have cancelled; we are working with the airlines and companies supplying ground arrangements to try and get the best possible outcome for everyone involved. Your patience during this difficult time for everyone will be greatly appreciated.

Our thoughts and prayers are with you during these uncertain times and we thank you for your patience.

The All Saints Travel team