company name

COVID-19 FAQs

Due to the pandemic our office staff are working part-time. If you would like to speak to one of our Customer Service agents, please call our office number on 01793 608844. Please leave us a voicemail if we are unable to pick-up at the time of your call.

Please see below for our most frequently asked questions and answers. Please do not hesitate to get in contact if you have any queries that are not covered below, we will be more than happy to assist you.

We are currently experiencing a high level of emails due to the outbreak of COVID-19, so we kindly ask for your patience, giving us ample time to reply to any e-mailed queries or requests.


Q: I am booked to travel with you this year. Is my tour likely to be cancelled?

A: We are currently working with all our group leaders and organisers to postpone their 2020 pilgrimages to next year for the safety of their groups.

The Foreign and Commonwealth Office (FCO) currently advises British people against all non-essential travel worldwide and this applies for an indefinite period. We are closely monitoring this guidance on a weekly basis.

We will be in touch with you if your pilgrimage is in danger of being cancelled.


Q: I am due to travel soon and I am reluctant to go, can I transfer my booking to another date?

A: Yes, you can. We are currently offering all passengers booked with departure dates on or before 31st December 2020 the opportunity to transfer free of charge to a set date in 2021. These passengers will receive an email or letter stating the transfer offer, if they haven’t already. If you are due to travel on or before the 31st December 2020 and have not received an email or letter, please let us know.


Q: Can I transfer my booking onto another pilgrimage not suggested to me by All Saints Travel?

A: Yes, you can. The transfer will be free of charge, but will be subject to any increase in price if the new pilgrimage is more expensive. This is relevant when changing the dates and/or destination of your pilgrimage. If you would like to see a list of available dates and prices, please let the bookings team know by e-mailing info@allsaintstravel.co.uk


Q: : Can I transfer my booking onto another pilgrimage not suggested to me by All Saints Travel?

A: Yes, you can. The transfer will be free of charge but will be subject to any increase in price if the new pilgrimage is more expensive. This is relevant when changing the dates and/or destination of your pilgrimage. If you would like to see a list of available dates and prices, please let the bookings team know by emailing info@allsaintstravel.co.uk


Q: Can I cancel my place on the pilgrimage and request a refund?

A: You are free to cancel your place on any pilgrimage at any moment in time. Please note that until you have received notification that the pilgrimage you are booked on has been formally cancelled, then our normal cancellation terms and conditions will apply. With regret, any refund requests will not be contemplated before such notification.


Q: I have requested a transfer to a pilgrimage in 2021, when will I receive my new invoice/receipt and ATOL certificate?

A: Once we have received your confirmation of agreement to transfer in writing, your new invoice and ATOL certificate will be sent to you within 10 working days.


Q: I have requested a transfer to a pilgrimage in 2021 but I had “Global Travel Insurance” for my 2020 pilgrimage, can I transfer my policy?

A: We are now able to request a transfer of your 2020 insurance policy to 2021. However, the outcome of our request is in the hands of Global Travel Insurance (GTI) and it is not guaranteed.

If you have transferred your pilgrimage to 2021 and have purchased GTI through us, then we will be in contact as soon as possible regarding your policy.


Q: Am I entitled to a full refund now?

A: Only if we have officially cancelled your pilgrimage and formally offered you a refund in writing. With regret, we will be declining all refund requests if you have not received such notification.

We are currently experiencing large delays in receiving refunds back from our suppliers for pilgrimages we have cancelled; we are working with the airlines and companies supplying ground arrangements to try and get the best possible outcome for everyone involved. Your patience during this difficult time for everyone will be greatly appreciated.

Our thoughts and prayers are with you during these uncertain times and we thank you for your patience.

The All Saints Travel team